Introduction


Ordering

Find and contact a Secure Payment supplier

Place a Trade Assurance order

Confirm Order online


Payment

Make Payment

Confirm receipt and leave
feedback


Dispute & Refund

Open a dispute

Get a Refund


Introduction

The Secure Payment service is powered by Alipay, the
largest third-party online payment service provider in
China, and a related company of Alibaba Group. It
provides protection for both buyers and suppliers
engaged in international trade.


Secure Payment holds buyers’ payments while orders are
being processed and delivered. Once both the buyer and
supplier have verified that the transaction is complete, the
money is released to the supplier.

Ordering

Find and contact a Secure Payment
supplier

To find a Secure Payment supplier, go to Wholesaler and search for products in the search bar.

Place a Secure Payment order

There are two ways to place a Secure Payment order on Ogwugo.com:

a. Ask the supplier to draft one for you;
b. Simply click Buy Now on product details Page and complete
the Secure Payment contract.



Confirm Order online

Confirm your order in your Order List page or Order
Details page.

Payment

Make Payment

Go to Order Management and find the order. Click Pay Now.

Choose your preferred payment method and fill in the form. Currently, you can pay using Visa, MasterCard/Maestro, T/T (Bank Transfer), Western Union, QIWI, Web Money, Yandex and TEF (TransferênciaBancári).

Confirm receipt and leave feedback

If you are satisfied with the item you've received, please click Confirm, Order Received.

Dispute & Refund

Open a dispute

If the supplier has shipped the goods, but you want to cancel the order, please click Cancel Order Request.

If you have not received your items, or you are not satisfied with your items, you can contact the supplier or click Open Dispute.

Note: if the order has been completed, you are unable to open a dispute for the order.

Get a Refund

If a refund is has been paid, it usually takes 7 to 10 business days to arrive at your account. If you made payment via T/T, please provide your T/T account information.

Site is using cookies. By using our site, you acknowledge that you have read and understand our
Cookie Policy, Privacy Policy, and our Terms of Service. I accept